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Return and Refund Policy
Returns
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Several types of goods are exempt from return. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary objects, hazardous materials or flammable liquids or gases.
To complete your return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are some situations where only partial refunds are given (if applicable)
- Any item that is not in its original condition, is damaged or has missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund is approved or denied.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Next, contact your credit card company. It may take some time before your refund is officially posted.
Then contact your bank. It often takes some time before a refund is issued.
If you have done all of this and still have not received your refund, please contact us.
Items for sale (if applicable)
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.
Shipping
To return your product, you must send it by post to Pharaonique, 1 rue de la campanule, 91270 Vigneux sur seine, France
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are not refundable. If you receive a refund, return shipping costs will be deducted from your refund.
The time it takes for the exchanged product to reach you may vary depending on where you live.
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Several types of goods are exempt from return. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary objects, hazardous materials or flammable liquids or gases.
To complete your return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are some situations where only partial refunds are given (if applicable)
- Any item that is not in its original condition, is damaged or has missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund is approved or denied.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Next, contact your credit card company. It may take some time before your refund is officially posted.
Then contact your bank. It often takes some time before a refund is issued.
If you have done all of this and still have not received your refund, please contact us.
Items for sale (if applicable)
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.
Shipping
To return your product, you must send it by post to Pharaonique, 1 rue de la campanule, 91270 Vigneux sur seine, France
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are not refundable. If you receive a refund, return shipping costs will be deducted from your refund.
The time it takes for the exchanged product to reach you may vary depending on where you live.
